Frequently Asked Questions

Do you accept insurance?

No, we do not accept insurance. We do provide a superbill. You can submit this document to your insurance company for possible reimbursement of fees paid to our practice.

do you offer telehealth appointments?

Yes, sessions are offered via telehealth for convenience and accessibility. Our telehealth platform is HIPAA compliant.

HOW LONG ARE THE SESSIONS?

Individual, family, and couples sessions each last 50 minutes.

HOW CAN I TELL IF THIS IS THE RIGHT PLACE FOR ME?

Having a good fit significantly impacts your progress in counseling. Since counseling is an investment in your mental health and well-being, it's important to find a counselor who is a good fit. Please feel free to schedule a consultation, and don't hesitate to ask questions.

HOW OFTEN WILL I GO TO COUNSELING?

It varies depending on the individual’s therapeutic goals and needs. Sessions can be scheduled weekly, bi-weekly, monthly, or at other intervals. You and the counselor can discuss the preferred frequency.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards.

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Good Faith Estimate (GFE)?

A Good Faith Estimate (GFE) is a document given to clients under the No Surprises Act. It provides an estimate of the costs for the services you’ll receive. It helps prevent unexpected bills. You have the right to request it, and you will get a GFE before services start.

What Is a typical COUNSEling session?

The first session will focus on getting to know you and giving you space to talk. After the initial sessions, you’ll begin to build a therapeutic relationship and find it easier to communicate with your counselor.

What is IndividUAl cousneling?

Individual counseling sessions are usually one-on-one to help you reach your therapeutic goals. These sessions can be for adults or children ages ten and older.

What is Family/couples cousneling?

Family or couples counseling sessions usually help families and couples resolve conflicts and achieve their therapeutic goals.

what is needed for my first session?

When you schedule your first counseling session, you will receive an email with links to our online forms. Please complete the forms 24 hours before your first counseling session.

consumer rights?

Our licensed professionals provide all services in full compliance with Texas laws and regulations. Licensing information can be requested. To file a complaint or request your health care records, click here.

Mental health emERGENCy?

Call or text 988. This connects you to the 988 Suicide and Crisis Lifeline, available 24/7.

Call 911: If you are in immediate danger, dial 911 24/7.